Treatment Terms

Appointments
Booking, Confirmation & Reminders
Appointments can be booked via email (info@greendogtherapy.co.uk), phone (07874977831) or in person. Verbally booked appointments will receive a text and email confirmation. A free text/email reminder 2 days prior to all appointments is provided.

Cancellations
In the event that you need to cancel or rearrange an appointment, please provide at least 24 hours notice. Cancellations made less than 24 hours before the appointment time without a genuine unforeseen reason are subject to a £15 cancellation fee.

 


Payments & Refund Policy
Payment is to be made in full prior to the treatment date via direct bank transfer (please advise me upon sending payment for confirmation of payment receipt) or by cash payment at the appointment before the treatment starts.

Full refunds for appointments cancelled with at least 24 hours notice will be sent via bank transfer. No refunds will be given for treatment that has been performed.


Veterinary Consent
Myotherapy treatment can only be used if consent has been given by your dog’s vet. It is my (Amy Cameron) responsibility to ensure this is received before treating your dog, therefore I will contact your vet directly for their consent.

It is your responsibility to provide me with the correct and necessary details, which includes your vet's name, practice name, address and contact details, as well as your registered contact information. If your vet needs to see your dog before consenting, it is your responsibility to arrange this with them.

 


Before the Appointment
It is important that you read and fully understand the ‘Pre-Treatment and Post-Treatment Information’ before your dog’s first Myotherapy treatment and where necessary revisit the information before each following appointment. It is your responsibility to act upon the information provided in the Pre-Treatment section of this document to ensure your dog is healthy and ready for Myotherapy treatment.

Key Pre-Treatment Information

  • Your vet has given consent.

  • Your dog is well enough for Myotherapy treatment, i.e. has not been sick or had any recent change in their health/condition.

  • Your dog is not fed for 2 hours before the appointment

  • Your dog is not excessively exercised before treatment

  • Your dog has had the opportunity to go to the toilet

  • No topical treatments have been used within 7 days of the treatment



Right to Refuse Treatment
I (Amy Cameron) reserve the right to refuse treatment to your dog in situations where I feel that Myotherapy is not appropriate for your dog at the time, including situations where:

  • Your dog has any contraindications

  • Your dog or other household dogs are showing signs of having a contagious infection/disease

  • Your dog (bitch) is in season

  • Your dog is extremely nervous or aggressive

    • Such cases may require longer/more appointments (not necessarily providing treatment) to improve your dog’s confidence


I will also not provide treatment to your dog if I feel uncomfortable in your home, for example if:

  • I am verbally or physically abused by you or any member of the household or if I feel threatened or unsafe in your house

  • Purposeful damage is done to my property by you or any other member of the household


I (Amy Cameron) also reserve the right to stop treatment at any time to safeguard the wellbeing of you, other people in the house, your dog or myself.


Contraindications
Disclosure of Contraindications
It is your responsibility to inform me of any of the listed conditions/situations or other issues that may contraindicate the use of Myotherapy treatment before your dog’s appointment. If you are unsure whether your dog has any other issues that may contraindicate Myotherapy, it is best to contact me for further advice.

Non-Disclosure of Contraindications
If I arrive for the appointment and your dog is displaying any contraindication and I am unable to provide Myotherapy treatment, the appointment will be charged at £20 plus any pre discussed travel costs.

Examples of Contraindications
The following list contains a few examples of conditions and situations that would make the use of Myotherapy inappropriate/unacceptable:

  • After a Severe Accident

  • Bleeding Disorders

  • Certain Heart Conditions

  • Certain Tumours, Lumps & Cancer

  • Clinical Shock

  • Diabetes

  • Diarrhoea & Vomiting

  • Extreme Fatigue

  • Fever

  • Hernias     

  • Infectious/Contagious Diseases (E.G. Kennel Cough)

  • Inflammation/Infections

  • No Veterinary Consent

  • Pregnancy

  • Skin Infections

  • Taking Certain Medication

  • New Undiagnosed Conditions/Pain


This list contains a few examples of when Myotherapy treatment may still be used, but adaptations will need to be made to the treatment:

  • Broken Bones & Osteoporosis

  • Burns

  • Contusions, Bruising & Oedema

  • New/Recent Injuries

  • Open Wounds/Lesions

  • Post-Operation & Surgical Equipment Presence

  • Sprains & Strains



Personal Information
Required Information
It is your responsibility to provide me with correct/accurate information and to inform me of any change to the following:

  • Your dog’s health and behaviour

  • If your dog has ever bitten anyone or shown aggressive tendencies

  • Your contact information


Other Professionals & Secondary Opinion
Your personal information (name, address, phone number & email) and your dog’s information (name & health condition) along with the reason for seeking myotherapy treatment will be shared with your vet when gaining consent and within the Veterinary Report to help them identify your dog.

The above information may also be shared with other canine professionals who are involved with the care or treatment of your dog if it is necessary to discuss your dog’s treatment/condition with them. However, this will only be done if you provide your written consent.

In some cases I may require a second opinion from another professional, of which you will be informed of beforehand. For the purpose of discussing your dog, I will only share their first name and any necessary information about their health, environment, lifestyle and behaviour to gain a second opinion.


Data Protection
Green Dog Therapy treats all personal information and conversations confidentially and will never sell your personal data to any third party. Your personal data will also never be shared, except in cases of gaining veterinary consent, speaking to other professionals (with your permission) or where to comply with legal matters.

The information you provide will be kept on file for as long as necessary and will be destroyed in compliance with the Data Protection Act 2018. You may request a copy of the personal information that I hold about you/your dog.

The information collected will be used for the purposes of Myotherapy treatment and to assist with the monitoring of your dog’s condition.

By providing your contact information, you agree that Amy Cameron may contact you in regards to anything that relates to Green Dog Therapy or your dog’s care. Where possible I will only contact you via your preferred method of contact, but it may be necessary to contact you in another way.